At Silverback a technical writer is a professional writer who produces technical documentation that helps people understand and use our product or service. The documentation includes online help, manuals (system, end-user, training), white papers, design specifications, project plans, test plans, business correspondence, etc.
Our technical writers will explain Silverback technologies, processes, and products in many formats, including print, online, and other electronic means.
Our ideal candidate is willing to learn and provide our loyal clients with excellent customer service they deserve.
Technical writers strive to simplify complex concepts or processes to maximize reader comprehension. The final goal of a particular document is to help readers find what they need, understand what they find, and use what they understand appropriately. You must ride, understand riding, bikes and be able to bridge the gap between the product and marketing team.
Silverback is defined by exceeding customer expectations in every way. The Marketing & Sales department plays an important role in this respect. Meeting and exceeding customer expectations begins here, but it does not end here. We want customers to be satisfied and remain completely satisfied with our service. After all, happy customers are the best ambassadors.Go To Departments